If your service does not meet your expectations for any reason, return within 7 days and your same service provider will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the guest fill out a ‘Client Complaint’ form so that we may assess the situation and correct it to the guest’s satisfaction. We cannot, however, perform any correction(s) if the guest chooses to visit another salon/spa before allowing us to correct the problem.

Please arrive 10-15 minutes before your appointment time to fill out a New Guest Intake Form as well as the appropriate Treatment Consent form(s).

It is best if you book your appointment one to two weeks in advance. Groups and wedding parties should be scheduled four to six months in advance and nine months in advance for prime bridal season dates (May-October). While we do our best to have all appointments run on time, there will be rare occasions when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting. Even though walk-ins are welcome, we cannot guarantee that a time slot will be available for walk-in clients. We recommend that you make all appointments in advance. Our salon software system has been updated! What this means is we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time, it’s simply to hold the appointment time slot for you.

We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive the services they need. Notification given at least 24 hours prior to your appointment will receive NO charges. NOTIFICATION GIVEN LESS THAN 24 HOURS PRIOR TO YOUR APPOINTMENT TIME WILL RESULT IN A 30% CHARGE OF SERVICES BOOKED.

We accept cash, gift cards and all major credit cards. We do not accept personal checks.

All products are 100% guaranteed within 30 days of purchase as long as there is more than 50% of the product remaining.