- Satisfaction Guaranteed
- If your service does not meet your expectations for any reason, return within 7 days and your same service provider will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the guest fill out a ‘Client Complaint’ form so that we may assess the situation and correct it to the guest’s satisfaction. We cannot, however, perform any correction(s) if the guest chooses to visit another salon/spa before allowing us to correct the problem.
- New Guests
- Please arrive 10-15 minutes before your appointment time to fill out a New Guest Intake Form as well as the appropriate Treatment Consent form(s).
- It is best if you book your appointment one to two weeks in advance. Groups and wedding parties should be scheduled four to six months in advance and nine months in advance for prime bridal season dates (May-October). While we do our best to have all appointments run on time, there will be rare occasions when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting. Even though walk-ins are welcome, we cannot guarantee that a time slot will be available for walk-in clients. We recommend that you make all appointments in advance. Our salon software system has been updated! What this means is we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time, it’s simply to hold the appointment time slot for you.
- Running Late?
- We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.
- In the event that you need to cancel your appointment, please be sure to give us a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled without a 24-hour notice are subject to a cancellation fee of 30% of scheduled service(s) charges. Any appointments that are a ‘no show’ will be subject to 100% of the scheduled service(s) charges.
- We accept cash, gift cards and all major credit cards. We do not accept personal checks.
- Return Policy
- All products are 100% guaranteed within 30 days of purchase as long as there is more than 50% of the product remaining.
Service Package Policy
- Unused package items cannot be exchanged for other services.
- Unused package items expire one (1) year after purchase date.
- Unused package items refund amount is determined as if the full price was paid for the used items.
- Unused package items cannot be shared with another guest.